a8pay FAQ

Go to a8pay Register and fill in your mobile number, a password, and your preferred currency (BDT). The whole process takes under two minutes. You must be at least 18 years old and located in Bangladesh to register. One account per person — duplicate accounts are closed without notice.

No. a8pay allows one account per person, per household, and per device. If our system detects duplicate accounts, both may be suspended and any pending bonuses forfeited. If you've lost access to your original account, contact live chat rather than opening a new one.

Go to the Login page and use the "Forgot Password" link. Enter the mobile number registered to your account and you'll receive a reset code by SMS. Enter the code, set a new password, and you're in. If you no longer have access to that number, contact live chat with your account details so the team can verify your identity manually.

a8pay supports bKash, Nagad, Rocket, Upay, and Bank Transfer. All five methods are available for both deposits and withdrawals. Fees charged by your payment provider are separate from a8pay's platform — the amount you send is the amount credited to your account.

The minimum deposit is ৳300. There is no maximum deposit limit set by a8pay, though your payment provider may have its own daily caps. Deposits made via bKash and Nagad typically arrive in your a8pay wallet within 1 minute. Bank transfers may take slightly longer depending on your bank's processing time.

Most deposits clear within 1 minute. If yours hasn't arrived after 10 minutes, check the following:

• Confirm the transaction was successful on your bKash/Nagad app.
• Make sure you sent to the correct a8pay payment number shown at checkout.
• Check that you entered the correct reference code.

If everything looks right, open a live chat and share your transaction ID so the team can trace it quickly.

Standard withdrawals are processed within 40 minutes. First-time withdrawals may take up to 6 hours because the team runs a one-time identity check before releasing funds. After that first withdrawal clears, all subsequent requests follow the standard 40-minute window. The minimum withdrawal is ৳1,000 and the daily maximum is ৳210,000 for Bronze-tier accounts — higher tiers have higher limits.

a8pay requires one government-issued ID before your first withdrawal. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

Upload a clear photo (front and back for NID) through your account settings. KYC review takes up to 12 hours. Getting this done right after registration means your first withdrawal won't be delayed.

a8pay generally requires withdrawals to go back to the same payment method used for your most recent deposit. This is an anti-fraud measure. If your deposit method is no longer available — for example, a bKash number you've lost access to — contact live chat before submitting a withdrawal request so the team can assist you properly.

New players receive a 185% bonus on their first deposit, up to a maximum of ৳19,500. For example: deposit ৳1,000 and your account is credited with ৳1,850 in bonus funds, giving you ৳2,850 to play with. The bonus carries a 24× wagering requirement — you need to wager the total bonus amount 24 times before you can withdraw winnings derived from it. The bonus is valid for 7 days from the date it's credited. Slots and most casino games count toward the wagering requirement; check the full terms at the promotions page for any game-specific exclusions.

Yes. a8pay runs a 9% reload bonus on qualifying subsequent deposits. There is also a 1.4% daily cashback on net losses, credited automatically at the start of the following day. VIP members earn higher cashback rates — Silver tier gets 1.55%, Gold 1.70%, and Platinum 1.85%. No opt-in is needed; cashback is calculated and applied automatically.

a8pay hosts over 2,300 games across slots, live casino tables, card games, lottery, and crash games. Providers include Evolution, Habanero, KA Gaming, Spribe, Sexy Gaming, and FA Chai. Bangladeshi favourites like Teen Patti and Andar Bahar are available with live dealers from Evolution and Sexy Gaming. Minimum bets start from as low as ৳1 on some slots, making it accessible regardless of your session budget.

All games on a8pay come from licensed third-party providers whose RTP (Return to Player) percentages are set in the game's software and independently tested. For example, Monkey King by KA Gaming has an RTP of 97.8% and Captain's Bounty by Spribe returns 97.7%. a8pay does not alter provider RTP figures. You can check the specific RTP of a game in its info panel before betting.

The a8pay app is a free APK download — it is not listed on the Google Play Store. To install it:

1. Go to a8pay App on your phone's browser.
2. Tap "Download APK" and wait for the file to download.
3. In your phone's Settings, enable "Install from unknown sources" for your browser.
4. Open the downloaded file and tap Install.

The current version is 2.0.20, file size is 32 MB, and it requires Android 8.0 or above. It is free to download and install.

a8pay offers 24/7 live chat directly inside the platform. Click the chat icon on any page once you're logged in. The support team handles account issues, payment queries, bonus questions, and technical problems. Response times are typically under two minutes during peak hours. There is no public email address — all support goes through live chat to protect your account security.

a8pay is committed to safe play. Through your account settings you can set daily deposit limits, session time reminders, and self-exclusion periods. If gambling is affecting your daily life or finances, use the self-exclusion tool — it locks your account for a chosen period and cannot be overridden by customer support during that time. You can also read more on the Responsible Gaming page. Gambling is for adults aged 18 and over only.